Refund & Cancellation Policy

ChatRamen · chatramen.com · Effective 2026-06-04 · Last updated 2026-06-04

ChatRamen (operated by Peppty Technologies) sells optional Lite, Plus, and Pro subscriptions plus one-time "Gift Pro" purchases. Subscriptions purchased on chatramen.com auto-renew at the end of each billing period unless cancelled. This page explains how to cancel, when refunds are issued, and how to request one.

1. Cancellation

You can cancel any active subscription at any time directly from the app — open Settings → Subscriptions → Manage. Cancellation is self-service and does not require contacting support.

1.1 Cancel at end of period (default)

• Auto-renewal is turned off — your subscription will not be charged again at the next renewal date.
• You retain full access to the paid features until the end of the billing period you have already paid for.
• At the end of the period, your account automatically reverts to the free tier with no further action required.

1.2 Cancel immediately

• Auto-renewal is turned off and paid features are revoked the moment you confirm the cancel.
• The remaining time you had already paid for is forfeited and is not refunded as cash. This option is offered for users who want to immediately downgrade to the free tier.

2. Refund Policy

ChatRamen subscriptions are billed in advance for a fixed period (week, month, or year). As a general rule, fees already paid are non-refundable for unused time, including when you cancel mid-period or stop using the service. The following exceptions apply:

2.1 Billing errors and duplicate charges

If you were charged in error, charged twice for the same period, or charged for a tier you did not select, contact us within 7 days of the transaction at support@chatramen.com with your Razorpay order ID. Verified billing errors are refunded in full within 5–10 business days to the original payment method.

2.2 Service unavailability

If a documented service outage prevented you from using a paid feature for an extended period during your billing cycle, contact us within 14 days of the outage; we will issue a pro-rata refund or credit at our discretion.

2.3 Accidental purchases

If you accidentally completed a subscription purchase on chatramen.com and have not yet used any paid feature, contact us within 24 hours of the transaction and we will issue a full refund.

2.4 Gift Pro (one-time purchase)

• Gift Pro purchases activate immediately on the recipient's account and are non-refundable once delivered.
• If the gift cannot be delivered (e.g. recipient account was deleted before delivery), the purchaser receives a full refund automatically.

2.5 Subscriptions purchased through the App Store

Subscriptions and in-app purchases made inside the ChatRamen iOS app are processed by Apple. Refund requests for App Store purchases must be made through Apple, per Apple's refund process (Report a Problem at reportaproblem.apple.com). We cannot process refunds for App Store purchases directly. Apple also handles cancellation and billing management for those subscriptions through your Apple ID settings.

3. How to request a refund

1. For web (chatramen.com) purchases, email support@chatramen.com from the email address associated with your ChatRamen account.
2. Include your Razorpay order ID or payment ID (visible in Settings → Subscriptions → History).
3. Describe the reason for the refund request.
4. For App Store purchases, use reportaproblem.apple.com instead — Apple, not Peppty, issues those refunds.

We acknowledge web refund emails within 2 business days and complete eligible refunds within 5–10 business days. The refund is credited to the same Razorpay payment instrument used for the original purchase.

4. Pricing reference

All web prices are quoted in Indian Rupees (₹) inclusive of applicable taxes, and are shown on the checkout screen before you confirm a purchase. App Store prices are shown in your local currency by Apple at the point of purchase.

5. Contact

For our broader legal terms, see the Terms of Service and Privacy Policy.

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