Terms of Service

These Terms of Service ("Terms") govern your access to and use of ChatRamen, including the iPhone application and chatramen.com. By downloading, installing, or using ChatRamen, you agree to be bound by these Terms. If you do not agree, you may not use the app.

1. Acceptance of Terms

By using ChatRamen you agree to these Terms, our Privacy Policy, our Community Guidelines, and our Child Safety Standards. Together these constitute the entire agreement between you and ChatRamen.

2. Eligibility

• You must be at least 18 years old to use ChatRamen.
• You must have the legal capacity to enter into a binding agreement and must not be prohibited from using the service under applicable laws.
• You must provide accurate and truthful information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• One person may maintain only one account at a time.

3. Account Registration & Security

• You may create an account using email and password, Sign in with Apple, or other supported sign-in methods.
• You are responsible for all activities that occur under your account.
• Notify us immediately at chatstrangersapps@gmail.com if you suspect unauthorized access.
• We reserve the right to suspend or terminate accounts that violate our policies.

4. How ChatRamen Works (Friends-First)

• ChatRamen is a friend-based app. You browse and search profiles and send a friend request to people you want to connect with.
• Private messaging, voice calls, and video calls are unlocked only after a friend request is mutually accepted. ChatRamen is not a random-stranger or anonymous-pairing service.
• You can withdraw a friend request, remove a friend, or block a user at any time to stop further contact.

4.1 How profile recommendations are ordered

Your filters first decide which profiles are eligible to appear. Recent presence is the first and dominant ordering gate: profiles active within the configured presence window always appear ahead of older profiles retained in the local cache. Within the recently active pool, ChatRamen's main ranking parameter is conversation availability. Profiles are grouped, in decreasing priority, as: people likely seeking a conversation; available repliers; quieter people; people already chatting; overloaded people; and people who just received a message. This parameter has the greatest importance because it is intended to favor people who are more likely to be available and reply within that recently active pool.

Within the same availability group, shared-interest overlap is the next parameter when interest information is available, and recent activity breaks remaining ties. Safety and spam signals can move a profile later or exclude it. Recent chat partners and profiles shown repeatedly may move later to improve variety, while a new member may receive a limited lift. Appearance, gender, ethnicity, attractiveness, age, and subscription status are not ranking signals; age and other filters only determine eligibility.

You can influence recommendations at any time by changing your feed filters or removing interest tags in Profile. The ranking-information button beside the feed controls provides the same explanation in the app.

5. Prohibited Conduct

You agree NOT to use ChatRamen to:

• Harass, bully, threaten, or intimidate other users.
• Promote hate speech or discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, or national origin.
• Share illegal content, including content that promotes violence, terrorism, or child exploitation.
• Spam — send unsolicited advertisements, promotional messages, or bulk friend requests / messaging.
• Impersonate another person or entity.
• Violate privacy — share private information of others without consent.
• Share sexual content without consent, or engage in sexual exploitation.
• Spread misinformation intended to deceive or harm.
• Abuse the system — attempt to hack, disrupt, or exploit vulnerabilities in ChatRamen.
• Use automated bots, scrapers, or scripts to access the app.
• Create multiple accounts to evade bans or restrictions.

6. Content Ownership & License

6.1 Your content

• You retain ownership of content you create (messages, photos, profile information).
• By posting content, you grant ChatRamen a worldwide, non-exclusive, royalty-free license to use, store, display, and distribute your content solely for the purpose of operating the app.
• You represent that you have the right to share any content you post.

6.2 Our content

• All software, designs, graphics, and trademarks are owned by ChatRamen or its licensors.
• You may not copy, modify, or reverse-engineer any part of the app.
• You may not use our trademarks without prior written permission.
• You may not create derivative works based on ChatRamen.

6.3 Copyright & DMCA

ChatRamen respects intellectual property rights. If you believe content on ChatRamen infringes your copyright:

• Submit a DMCA notice by emailing info@peppty.com with: (1) description of copyrighted work, (2) location of infringing content, (3) your contact information, (4) statement of good-faith belief, (5) statement of accuracy under penalty of perjury, (6) your signature. Use the subject line "DMCA Notice".
• Counter-notification: if you believe content was wrongly removed, you may submit a counter-notice with your contact information and consent to jurisdiction.
• Repeat infringers: accounts with repeated copyright violations will be permanently terminated.

7. Content Moderation

• We use AI-powered tools (Hive Image Moderation, profanity filters) to detect harmful content.
• We reserve the right to remove content that violates our policies.
• You can report inappropriate content or users using the in-app reporting feature (multiple violation categories, including a dedicated child-safety category).
• Repeated violations may result in account suspension or permanent ban.
• You may appeal a moderation decision by contacting info@peppty.com; see our Privacy Policy section on automated safety decisions for details.

8. Voice & Video Calls

• ChatRamen uses Agora.io for real-time voice and video communication.
• Calls are available only between mutually accepted friends.
• Calls are transmitted directly between users (peer-to-peer) and are not recorded or stored by ChatRamen.
• You are responsible for your conduct during calls.
• Do not engage in sexually explicit, harassing, or illegal activities during calls.

9. Subscriptions & Payments

9.1 Subscription tiers

ChatRamen offers three subscription tiers — Lite, Plus, Pro — each available in weekly, monthly, or yearly billing periods.

9.2 Billing surfaces

• iPhone: Subscriptions are billed through your Apple ID and managed in Settings → [your name] → Subscriptions, or in the App Store account settings.
• Web: Subscriptions are billed through Razorpay and managed in your ChatRamen web account controls.

9.3 Auto-renewal

• Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the next period.
• You may turn off auto-renewal at any time without losing access to features you have already paid for.

9.4 Refunds

Fees already paid are non-refundable for unused time, except where required by law. App Store purchases are subject to Apple's refund process — request a refund through your Apple ID purchase history or reportaproblem.apple.com. For web (Razorpay) billing questions, contact chatstrangersapps@gmail.com.

9.5 Price changes

• We may change subscription prices at any time.
• Existing subscribers will be notified before price changes take effect, as required by the App Store.
• Price changes apply to new billing periods only.

10. Termination

10.1 By you

• You may delete your account at any time through the app settings or via the data deletion page.
• Deleting your account permanently removes your profile and data within 30 days.

10.2 By us

We may suspend or terminate your account immediately if you:

• Violate these Terms or our Community Guidelines.
• Engage in illegal activities.
• Receive multiple reports from other users.
• Attempt to manipulate or abuse the app.

10.3 Effect of termination

• Upon termination, your right to use ChatRamen immediately ceases.
• We may retain certain data as required by law or for legitimate business purposes.
• Subscription fees are non-refundable upon termination except as required by law.

11. Disclaimer of Warranties

ChatRamen is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. We do not:

• Guarantee uninterrupted or error-free service.
• Warrant that the app will meet your specific requirements.
• Verify the identity or accuracy of user profiles.

Use of ChatRamen is at your own risk.

12. Limitation of Liability

To the fullest extent permitted by law:

• ChatRamen shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
• We are not responsible for user-generated content or the actions of other users.
• We are not liable for loss of data, privacy breaches caused by third parties, or unauthorized access.
• Our total liability shall not exceed the amount you paid to ChatRamen in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold ChatRamen harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of ChatRamen.
• Your violation of these Terms.
• Your violation of any third-party rights.
• Content you post on ChatRamen.

14. Dispute Resolution

• Informal resolution: contact us first at info@peppty.com to resolve disputes informally.
• Arbitration: if informal resolution fails, disputes will be resolved through binding arbitration in accordance with the laws of India.
• Class action waiver: you agree to resolve disputes individually, not as part of a class action.

15. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. You consent to the exclusive jurisdiction of the courts in India.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.

17. Changes to Terms

We may modify these Terms at any time. Material changes will be effective immediately upon posting and surfaced in-app as a re-acceptance prompt where applicable. Continued use of ChatRamen after changes constitutes acceptance of the revised Terms.

18. Apple App Store Terms

• These Terms are between you and ChatRamen (Peppty Technologies), not Apple. Apple is not responsible for the app or its content.
• Apple has no obligation to provide maintenance or support for the app.
• Apple is a third-party beneficiary of these Terms and may enforce them against you.
• You confirm you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government prohibited-parties list.

19. Contact

See also our Privacy Policy, Community Guidelines, Child Safety Standards, and Data Deletion pages.